Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12. Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.If I hit 'Ok' it gives me the start screen but 5 mins later it goes back into update mode and tries to download and fails. If I hit 'Retry' it tries to download and fails. There are 2 soft buttons, 'Retry' and 'Ok'. Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10 The printer is showing Download Unsuccessful' and 'The printer update could not be downloaded'.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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